Terms of service

TERMS OF SERVICE (DISTANCE AGREEMENT)

Last updated: April 20, 2026

This Agreement is concluded between SIA Dainamax Studio, registration number 40203750642, address Lokomotives street 88-46, Riga, LV-1057 (hereinafter – the Seller), and the person placing an order on the Site (hereinafter – the Buyer).

1. GENERAL PROVISIONS

1.1. By placing an order, the Buyer confirms that they have read and agree to the terms and conditions of this Agreement. 

1.2. This Agreement governs the legal relationship between the Seller and the Buyer regarding the purchase of goods in the online store.

2. PLACING AN ORDER AND PERSONALIZATION

2.1. The Buyer places an order by selecting an item and providing the necessary information for personalization (submitting an image, text, or other design elements).

2.2. The Buyer is responsible for the accuracy of the information submitted (spelling, image quality). The Seller assumes no responsibility for errors resulting from inaccurate instructions provided by the Buyer.

2.3. The Seller reserves the right to refuse to fulfill an order if the submitted content violates copyrights or is illegal.

3. PRICE AND PAYMENT

3.1. All product prices on the Site are indicated in euros (EUR). The Seller is not a VAT payer.

3.2. The payment currency on the Site is Euro (EUR).

3.3. Payment processing is provided by the payment platform makecommerce.lv, maintained by Maksekeskus AS. Available payment methods: Latvian bank links (Swedbank, SEB, Citadele, Luminor) and Visa/Mastercard payment cards, Apple Pay, Google pay.

3.4. Order fulfillment begins only after the Seller has received full payment for the product and its delivery.

4. DELIVERY CONDITIONS

4.1. The production time for goods is 1-5 business days.

4.2. Delivery is provided through logistics partners (Omniva, DPD, etc.).

4.3. The Seller is not responsible for delivery delays related to the actions of the logistics service provider.

5. RIGHT OF WITHDRAWAL AND RETURNS

5.1. Important: According to the Regulations of the Cabinet of Ministers of the Republic of Latvia No. 255 (Section 22.3), the Buyer cannot exercise the right of withdrawal (return the item within 14 days) if the item is made to the consumer's specifications or is clearly personalized (e.g., engraved according to an individual order, contains photos or specific text submitted by the buyer).

5.2. For non-personalized goods, the Buyer has the right to withdraw from the contract within 14 days, covering the return shipping costs.

5.3. If the item is received damaged or does not match the order due to the Seller's error, the Buyer must contact the Seller within 3 days to agree on an exchange or refund.

6. INTELECTUAL PROPERTY

6.1. By placing an order, the Buyer confirms that they have the right to use the submitted images/logos and that they do not violate the copyrights of third parties. The Buyer assumes full responsibility for any copyright infringements against third parties.

7. FINAL PROVISIONS

7.1. Any disputes shall be resolved through negotiation. If no agreement is reached, the dispute shall be resolved in the court of the Republic of Latvia in accordance with the legislation of the Republic of Latvia.